On this page you'll find our complete booking conditions.
Conditions for bookings made on or after the 24th of March, 2022.
For bookings made before the 24th of March, 2022, please get in touch.
Complete Booking Conditions (pdf)
Below is an overview of the conditions regarding cancellation and rebooking insurance. Full details are in the above PDF.
| Without cancellation and rebooking insurance | With cancellation and rebooking insurance | |
| Can I cancel more than 21 days before arrival and get my money back? | Yes, you will be refunded 85% of the cost. Admin fee 995 SEK. | Yes, you will be refunded 85% of the cost and can also receive the remaining 15% from ERV if your claim is valid. |
| Can I cancel less than 21 days before arrival and get my money back? | No, there will be no refund. | Yes. If your claim is found to be valid, ERV will refund your money. |
| Can I change my booking 21 days before arrival? | Yes, against an admin fee of 995 SEK. You may only rebook once. | Yes, against an admin fee of 195 SEK. You may only rebook once. |
| Can I change my booking less than 21 days before arrival? | No, in this case your rebooking is considered a cancellation and no refund will be made. | No, in this case your rebooking is considered a cancellation. If your claim is found to be valid, ERV will refund your money. |
| Can I change my booking after arrival? | No, no refund will be made for accommodation changes after arrival. | No, no refund will be made for accommodation changes after arrival. |
| Without cancellation and rebooking insurance | With cancellation and rebooking insurance | |
| Can I cancel more than 21 days before arrival and get my money back? | Yes, you will be refunded 85% of the cost against an admin fee of 995 SEK. | Yes, you will be refunded 85% of the cost and can also receive the remaining 15% from ERV if your claim is valid. |
| Can I cancel less than 21 days before arrival and get my money back? | No, there will be no refund. | Yes. If your claim is found to be valid, ERV will refund your money. |
| Can I change my booking 21 days before arrival? | Yes, against an admin fee of 995 SEK. You may only rebook once. | Yes, against an admin fee of 195 SEK. You may only rebook once. |
| Can I change my booking 20-8 days before arrival? | No, in this case your rebooking is considered a cancellation and no refund will be made. | Yes, against an admin fee of 195 SEK. You may only change to another date at Hotel Fjällgården. Your cancellation and rebooking insurance only covers one change. |
| Can I change my booking less than 8 days before arrival? | No, in this case your rebooking is considered a cancellation and no refund will be made. | No, in this case your rebooking is considered a cancellation. If your claim is found to be valid, ERV will refund your money. |
| Can I change my booking after arrival? | No, no refund will be made for accommodation changes after arrival. | No, no refund will be made for accommodation changes after arrival. |
| Can I cancel or change my booking 48 h before arrival? | Yes |
| Can I cancel my booking less than 48 h before arrival? | Yes, against an admin fee equal to one night's stay. |
| Can I change my booking less than 48 h before arrival? | Yes, against an admin fee of 150 SEK. |